‍wowphilly.com

Effective Date: June 9, 2026

1. Introduction

Welcome to WOW Philadelphia ("we," "us," or "our"). We operate the website located at wowphilly.com as an event promoter and ticketing platform for our nightlife venue in Philadelphia, Pennsylvania. This Privacy Policy explains how we collect, use, share, and protect information about visitors to our website and customers who purchase tickets or subscribe to our communications.

By using our website, you acknowledge that you have read and understood this policy.

2. Age Restriction

WOW Philadelphia is an 18-and-over venue where alcohol is served. Our website and services are not directed to anyone under the age of 16, and we do not knowingly collect personal information from individuals under 16. If we become aware that we have inadvertently collected information from someone under 16, we will promptly delete it. If you believe we may have collected information from a minor, please contact us at info@wowphilly.com.

3. Information We Collect

3.1 Information You Provide Directly

• Email address — collected when you sign up for our newsletter, create an account, or provide your contact information on the site.
• Ticket purchase information — when you purchase tickets, you are directed to our third-party ticketing platform, TIXR. Any payment or billing information you enter is collected and processed by TIXR directly, subject to their own privacy policy. We may receive a record of your purchase (e.g., your name, email address, and event details) from TIXR.

3.2 Information Collected Automatically

• Usage data — pages visited, time spent on the site, links clicked, referring URLs, and similar browsing activity.
• Device and technical data — browser type, operating system, IP address, and device identifiers.
• Cookies and similar tracking technologies — see Section 6 below for details.

4. Why We Collect Your Information

We use the information we collect to:

• Operate and maintain the website and ensure it functions properly for all visitors.
• Facilitate ticket purchases by directing you to and communicating with our ticketing partner, TIXR.
• Send marketing communications and newsletters about upcoming events, special offers, and promotions via our email platform, Hive — but only where you have opted in or otherwise given us permission to do so.
• Analyze website performance to understand how visitors use our site and improve the user experience.
• Comply with legal obligations and protect the rights and safety of our business, staff, and guests.

5. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third-party service providers who assist us in operating our business:

• Ticketing platform (TIXR) — to process and deliver your event tickets and manage your ticket purchases.
• Email marketing platform (Hive) — to manage our subscriber list and send you newsletters and event announcements.
• Analytics providers — to help us understand website traffic and user behavior (e.g., cookie-based analytics services).
• Hosting and infrastructure providers — to host and deliver our website.
• Law enforcement or legal authorities — when required by law, legal process, or to protect the rights, property, or safety of WOW Philadelphia or others.

All third-party providers are expected to handle your information in accordance with applicable privacy laws and their own privacy policies.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.

Types of cookies we may use:

• Strictly necessary cookies — required for the website to function and cannot be switched off.
• Analytics cookies — help us understand how visitors interact with the site (e.g., pages visited, session duration).
• Marketing cookies — may be used to deliver relevant promotions and track the effectiveness of our marketing efforts.

6.1 Managing Your Cookie Preferences

We use Pixl Consent to manage cookie consent on our site. When you first visit wowphilly.com, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can update or withdraw your consent at any time by clicking the consent preferences icon displayed on the site.

Please note that disabling certain cookies may affect the functionality of parts of the website.

7. Data Retention

We retain your personal information for the following periods, or as long as necessary for the purposes described in this policy:

• Email and newsletter subscriber data — retained while your subscription is active. If you unsubscribe, we will remove you from our active mailing list within a reasonable time, though we may retain a record of your opt-out.
• Ticket purchase records — retained as long as your account or purchase record is active, plus 90 days after account closure or your last transaction.
• Analytics data — retained for up to 26 months.
• Cookie consent records — retained for up to 3 years as part of our compliance audit trail.

8. Your Privacy Rights

8.1 General Rights (All U.S. Residents)

Regardless of your state of residence, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly.

8.2 California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, share, or sell.
• The right to delete personal information we hold about you.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of your personal information. We do not sell personal information as defined under the CCPA.
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at info@wowphilly.com. We will respond to verified requests within the timeframes required by applicable law.

9. Security

We take reasonable technical and organizational measures to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the website at your own risk.

10. Third-Party Links

Our website may contain links to third-party websites, including TIXR's ticketing platform. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through our site.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of the website after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

WOW Philadelphia

info@wowphilly.com

wowphilly.com

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